Yes, we deliver to the USA and most countries worldwide, except some restricted areas.
Shipping method:
Goods are loaded in containers and shipped by ocean freight (common method).
Do I need a special outlet for the charger?
No, all models come with a portable charger that plugs into a standard 3 prong 120V outlet.
Why don’t they go faster?
Currently all our mobility scooters come standard with sealed lead acid batteries. Being less expensive than lithium batteries they allow us to provide customers with a lower scooter price, and lower costs down the road as separate cells can be replaced individually if damaged or defective. Lead acid cells are also safer in comparison to most current lithium batteries. As pricing, stability and customer demand increase our scooters may have optional or standard with lithium batteries in the future.
All scooters include a 12mo parts warranty. No registration for the warranty is required. Your warranty covers any part defect, failure or manufacturing error, excluding general wear and tear items (eg. tires, brake cables, brake pads, etc) or issues related to accidents, incorrect use, improper care or modification. All warranty claims must be verified by our technician and in the event parts are required to resolve the issue they are shipped free of charge. You are responsible for the final installation of replacement parts, whether installing yourself or with the assistance of a friend, family, hired technician or repair shop. Labour costs for parts installation are not included with warranty.
We ship directly to customers and don’t have any store locations or dealers in the USA. All scooters information, pricing and media are on this website. Or watch our Youtube Video here.
All times are estimates only. For travel times, destinations farther away from our Vancouver, Canada warehouse will most likely be on the higher end of an estimated range.
No, with their specifications, our mobility scooters do not count as a required medical device like a wheelchair. Public or private insurance providers usually do not cover models as large and fast as ours, or if they do, it is a reimbursement after a claim for a purchased scooter is submitted by yourself. Please contact your provider directly for more information.
Shipping scooters to most locations in the lower 48 states is FREE. Occasionally there may be an additional charge for shipping to remote locations. We’re sorry at this time we do not ship to Alaska or Hawaii. Parts ship for $24.95 or $0 for orders over $150.
Do I need a driver’s license to drive?
It depends on the speed of the electric car, the top speed is under 45km/h(28mph)no need license to drive. More higher-speed electric vehicles need a license to drive.
Do I need training?
No, our electric trikes are designed easy to operate. The throttle Handle Bar to move, and hold the hand brake to stop. If you can ride a bicycle you can drive our electric cars.
How many kilometers/miles can drive?
Most of our electric cars can go up to 50-120 km(31-75 miles) for a full charge. It all depends on the battery capacity.
Which kind of battery does the car use?
One is the Lead-acid maintenance-free battery, which is cheap and common.5-8 years lifetime. Another is the LiFePO4 lithium battery, which is light and stable in cold weather.8-10 years lifetime. All batteries are easy to replace.
How long warranty?
12 months of the vehicle and 6 months of the battery, after the delivery.
How do I get spare parts?
We send spare parts from the local dealer or from our factory. During the warranty, we offer to repair or replace a faulty product within a window of time after purchase.
How much does it cost to deliver to my door?
All electric cars need to ship by sea because it is the most competitive option. The freight is different, we need to calculate depending on your address. Please contact us by WhatsApp online or by email.
